A three-year partnership with the Hospitals Foundation to strengthen the protection of children online

Strengthening the support capabilities of 3018

The aim of the first phase of the partnership was to enable the 3018 helpline to support a growing number of young people who are victims of cyberbullying and online abuse, as well as their parents and the professionals supporting them.

Thanks to the support of the Hospitals Foundation, the e-Enfance / 3018 Association has been able to move into premises better suited to accommodating its staff, increase its workforce and develop its organisation.

The number of helpline staff has thus tripled, whilst the management, coordination and supervision teams have been strengthened. The 3018 helpline’s opening hours have also been extended to provide support 7 days a week, from 9 am to 11 pm.

These additional resources have made it possible to cope with a sharp rise in demand, which has risen from From 50,000 applications in 2023 to 160,000 in 2024, whilst continuing to provide specialist support for young people and their families.

Training staff at Teen Centres

The second phase of the partnership focused on developing a national training programme for staff at the Maisons des Adolescents, in collaboration with the National Association of Maisons des Adolescents.

A consultation and co-creation phase was first carried out in order to identify their needs precisely. This led to the creation of a programme aimed at professionals working with young people aged between 12 and 25 on issues such as bullying, cyberbullying, online violence and excessive screen time.

This programme combined several different learning methods:

• online conferences focusing on key topics; ;
• workshops organised directly in several regions; ;
• e-learning modules available on an ongoing basis; ;
• educational resources enabling professionals to, in turn, raise awareness amongst young people and their families.

This approach had one key objective: to embed digital issues firmly into the day-to-day practices of professionals and to establish 3018 as a go-to resource, both for guiding teenagers and for supporting their families.

159 professionals trained across 32 organisations

In 2024, the e-Enfance / 3018 Association directly trained 159 doctors, psychologists and other professionals working in 32 Teen Centres spread across the whole country.

Every year, these organisations welcome nearly 25,600 young people and families, who can now benefit from professionals who are better equipped to identify, prevent and provide support in situations relating to digital use.

The participating professionals particularly highlighted the quality of the content provided, as well as its relevance and practical usefulness. The tools and resources made available to them also enable them to organise their own awareness-raising activities, thereby strengthening the programme’s impact within each region.

A sustainable transformation centred on three priorities

Beyond the results achieved, this partnership has helped to bring about lasting change in the way digital harassment and violence are addressed.

Thanks to the support of the Hospitals Foundation, the e-Enfance / 3018 Association has been able to strengthen its capacity to take action in three key priority areas: listen, educate and prevent.

These three years of collaboration have therefore made it possible to provide better support for young people and their families, whilst equipping professionals working on the ground with the knowledge and tools they need to tackle digital risks.