Our mission

Discover the e-Enfance / 3018 Association

Taking action against digital harassment and violence

Established in 2005 and recognised of public utility, every year, the e-Enfance / 3018 Association raises awareness about 200 000 children, adolescents, parents and professionals on issues relating to harassment and digital practices. With the 3018, she supports young victims and witnesses of digital harassment and violence.

Prevention, the cornerstone of our work. Approved by the Ministry of National Education and Youth, the Association works daily to raise awareness in primary and secondary schools, in extracurricular settings and among students. It educates parents, professionals, peers and partners about the risks and responsible use of the internet.

The 3018, a unique response. The listeners support young victims of bullying, cyberbullying and other forms of digital violence, as well as parents and professionals in their educational role. Open seven days a week until 11 p.m, 3018 is a free and confidential service that allows you to report and have any harmful content or accounts removed within hours met on the Internet or on social media.

We cannot thank Eve Gilles, Miss France 2024 and our loyal sponsors enough for their support. Patrick Bruel committed to our cause since 2012, along with Lola Dubini, Brigitte Macron, Olivier Giroud, Roman Doduik and Christophe Michalak

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calls received on 3018 in the first quarter of 2024

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accounts and content deleted per year

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hour to have content removed from social media

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people reached annually through prevention and awareness actions

Our means of action

Several means of action in the service of a mission recognised as being in the public interest: protecting minors on the internet and educating them about digital citizenship.

  • Awareness-raising activities To prevent harassment and promote responsible digital use by informing people about the risks. Initiatives targeting young people, parents, childcare professionals, our peers and our partners.
  • Training courses with professionals and partners on young people's digital habits and online violence: Gendarmerie, Police, Youth Judicial Protection, National Education, University Hospitals, Teenage Centres, Centres for People with Disabilities, Medical-Psychological Centres, etc.
  • 3018, a unique response and personalised advice with the dedicated number for young victims and witnesses of cyberbullying and online violence. As an official partner of the French Ministry of Education in the fight against bullying among students, 3018 is a trusted reporting service for social media platforms, enabling harmful content to be reported and removed within hours.
  • A commitment to public debate strengthened partnerships with institutional digital players and qualified independent authorities (CSA, CNIL, Hadopi, the Defender of Rights, etc.); proactive approach towards public authorities and child protection agencies.
  • Mobilisation at the heart of the protection system minors on the internet: founding member and committed participant in public collectives and initiatives: cybermalveillance.gouv.fr, Fédération Addiction, La Voix de l’Enfant, Resource Centres for Professionals Working with Perpetrators of Sexual Violence, Regional Centre for Information and Prevention of AIDS and Youth Health, EducNum, Educadroit, etc.

An experienced management team

Justine Atlan

Chief Executive Officer

29 years of experience, including 16 years in the digital world and child protection. 

A lawyer by training, she is trained in family mediation and is a member of ARCOM's committee of experts on young audiences, the Ministry of National Education and Youth's national committee of experts against harassment, the advisory expert panels of the main social networks, and the Digital Renaissance think tank. She has been awarded the National Order of Merit. In October 2024, she was ranked 24th in Politico's list of «42 people who matter in tech”.

Samuel Comblez

Samuel Comblez

Deputy Chief Executive Officer

Child and adolescent psychologist

21 years of experience in the field of child protection. Former listener for Fil Santé Jeunes, 3020 and Inter Service Parents, and first national psychologist responsible for suicide prevention in French prisons. He is the author of «La sexualité de vos adolescents, en parler, ce n'est pas si compliqué ?» (Your teenagers« sexuality: talking about it isn't that complicated) and co-author of »Osez parlez de sexe à vos enfants" (Dare to talk to your children about sex).» 

Charlotte Collonge

Director of Prevention

Nearly 10 years of experience in the prevention of violent extremism and radicalisation. She worked as a journalist before moving into political and institutional communications, notably at the Interministerial Committee for the Prevention of Delinquency and Radicalisation (CIPDR). Charlotte worked as a strategic communications expert within the European Commission's Radicalisation Awareness Network (RAN PS).

Alice de Montoussé

Chief Financial Officer

With 21 years of experience in Finance and Management Control, he has developed his skills in a wide variety of sectors, from the automotive industry to fast food and mobile telephony. Formerly Franchise Financial Controller at Burger King.

Natacha Budin

Director of Communications and Partnerships

30 years of experience in brand and corporate communications, gained in communications consultancies, companies and associations. Previously Director of Communications for the Unis-Cité Association and AND – SC2S (Senior Citizens Solidarity Civic Service).

20 years dedicated to protecting minors on the internet

2025
Creation of the Observatory on Online Violence Against Minors by the e-Enfance Association / 3018.
2024
3018 officially becomes the single national number for reporting bullying and cyberbullying.
The 3018 is designated by Arcom as the leading trusted signal provider in France, within the framework of the DSA.
2023
Prime Minister Élisabeth Borne announces the designation of 3018 as the future single number for reporting school bullying and online violence.

as part of the announcement of the Interministerial Plan against Bullying in Schools.

The 3018 is now accessible 7 days a week from 9 a.m. to 11 p.m.

2022
Release of the 3018 application, a new point of entry for reporting any cyberbullying situation

Supported by the Government and developed with technological support from Orange

2021
Net ecoute becomes the national short number 3018

Supported by the Government as part of the COVID-19 Emergency Plan for Children

2020
Founding member of the committee responsible for preventing minors' exposure to pornographic content at the CSA and ARCEP
2020
Founding member of the CSA's Online Hate Observatory
2019
Public subsidy granted by the Ministry of Culture
2019
Extension of the line's opening hours

At 8:00 p.m. on weekdays and 6:00 p.m. on Saturdays

2018
Member of the CSA's expert committee on the protection of young audiences
2018
As President of the Hospitals Foundation, Brigitte Macron makes her first official visit to the e-Enfance Association / 3018.

The Hospitals Foundation is one of the Association's patrons and supports its work to protect children and young people.

2018
Public subsidies granted by the DILCRAH and the CIPDR
2017
Founding member of the ACYMA public interest group

cybermalveillance.gouv.fr

2016
Agreement signed with 119-Children in Danger

For direct and priority call transfer

2016
Grant awarded by the Regional Council of Ile de France
2013
Founding member of EDUCNUM (CNIL) promoting digital education for all
2011
Approval and agreement with the Ministry of National Education

For tackling cyberbullying among pupils

2010
Recognised as being of public utility
2010
Approved by Pharos

The government's online reporting platform

2010
First partnerships with social networks

For a priority reporting procedure (Facebook, YouTube)

2009
Pioneer in setting up a chat service on the French helpline
2008
Launch of Net Ecoute

The French helpline for the European Commission's «Safer Internet» programme for the protection of minors on the internet

2005
Creation of the e-Enfance Association

Activity report

The 2024 annual report of the e-Enfance Association / 3018 is available online.

Find out all about the Association, its missions, its organisation, its highlights, its awareness-raising and advocacy activities, and its unique capacity to intervene via 3018, the national helpline for young victims of cyberbullying and digital violence.

Let us work together to combat online harassment and violence!