The 3018 is the national helpline for young people who are victims, witnesses or perpetrators of cyberbullying or online abuse, as well as for their parents and the professionals who support them.
It is accessible 7 days a week, from 9 am to 11 pm in mainland France, by telephone on 3018 and via the App 3018 chat. The service is also available in the Overseas Territories, subject to the time difference. To make it easy for young people and families living in the Overseas Territories to know when to call 3018 from their territory, The e-Enfance / 3018 Association has provided a summary sheet setting out the relevant timetables.
Young people, parents or professionals can contact 3018, particularly in the following circumstances:
- harassment or cyberbullying
- violence on social media
- unauthorised dissemination of intimate content
- blackmail or sextortion
- identity theft
- exposure to offensive content
- or, more broadly, when faced with a situation involving online violence against a child.
Our articles on the subject
Harassment and digital violence: secondary school pupils in the Pays de la Loire region can now contact the 3018 chat service from their laptops
Back to school 2026: the right approach to supporting children in their digital lives!
Good digital habits for the new school year: a practical guide for families
Make your voice heard: join the Youth Group of the e-Enfance Association / 3018!
