Paris, 4 August 2020 – New risks have emerged with the rise of social media: online abuse, sharing photos or videos without consent, harassment... Today, 62% of children aged 12 have at least one social media account, while parents and grandparents do not always have the tools to understand and control how their children use these platforms.
This is why younger people are increasingly confronted with cases of cyber violence, from which they need to be protected. Carrefour Assurance, a trusted partner for families in their everyday lives, wanted to expand its range of services to help parents, grandparents and children protect themselves against these risks by entering into a two-year partnership with e-Enfance, a leading organisation in this field. Carrefour Insurance and e-Enfance are now working hand in hand to support families by providing advice and day-to-day support.
A committed, long-term partnership
Carrefour Insurance has been committed for several years to protecting families against all everyday risks. With the evolution of digital usage and the prominent place that social networks occupy in the lives of young people both at home and at school, Carrefour Insurance has decided to enter into a long-term partnership with the Association e-Enfance, a recognised public interest organisation. Approved by the Ministry of Education, the association has been fighting since 2005 against cyber violence and works in schools with pupils, their parents and education professionals to raise awareness of good digital practices (video games, screen time management, personal data, fake news, pornography, etc.). The aim of this partnership is to support all customers throughout the year by providing access to a dedicated helpline and regular educational content. Carrefour Assurance and e-Enfance are working together to raise awareness among all members of the family by rolling out several initiatives throughout the year:
- Lectures for parents, the first of which will be held at the start of the new school year in September.
- Regular publication of thematic and educational guides tailored to individual needs
- The completion of a national study tracing new uses and inherent risks to raise awareness among families on the occasion of the Day Against Bullying, 5 November, which this year, for the first time, becomes a World Day under the auspices of UNESCO.
Following an initial partnership with PEEP, a parents' association, Carrefour Assurance is now providing significant support to the e-Enfance Association to make insurance more useful for families. Beyond providing protection in the event of a claim, Carrefour Assurance aims to prevent, protect and support its customers on a daily basis and ensure that their needs are met. In addition to traditional car and home insurance, Carrefour Assurance offers simple and comprehensive everyday insurance policies to protect families in their homes and during their leisure activities, the schooling of children and teenagers in France and abroad, their pets and all household appliances (mobile phones, tablets, games consoles and electrical appliances, etc.).
Practical support for the whole family
The 3018 platform, a free and confidential national helpline, run by the e-Enfance Association, offers a practical and easily accessible solution. e-Enfance experts are available to answer questions about the proper use of the Internet, share effective methods for detecting potential cyberbullying risks, and provide support to both parents and children. In emergencies, Net Ecoute has an alert system in place to report the most problematic content to platforms and request its removal. These actions are made possible by Net Ecoute's direct collaboration with social networks, the National Police's «Pharos» platform, the National Gendarmerie's «Digital Brigade» platform, and 119-Enfance en Danger (119-Children in Danger). Regardless of the insurance policy taken out, all Carrefour Assurance customers can benefit from this service, Monday to Saturday from 9 a.m. to 8 p.m.
About Carrefour in France
In France, Carrefour operates four formats (hypermarkets, supermarkets, convenience stores and cash & carry) and has more than 5,200 stores. For 60 years, Carrefour has been a partner in the daily lives of millions of customers, offering them a wide range of products and services at the best prices. To respond to new consumption patterns and make shopping easier for its customers, Carrefour is developing multi-channel solutions (e-commerce, Drive, Click and Collect, express delivery, mobile applications). Carrefour employs 110,000 people and welcomes more than 3 million customers every day in France. Through its daily initiatives, Carrefour is committed to more sustainable and responsible commerce. The group's CSR approach is based on three pillars: combating all forms of waste, protecting biodiversity and supporting the company's partners.
For further information: www.carrefour.com (press area), www.carrefour.fr or follow us on Twitter: @CarrefourFrance, @GroupeCarrefour.
Carrefour Insurance, recorded under the company name CARMA is the insurance company of the Carrefour group, owned by the Carrefour group (50.01%) and COVEA COOPERATIONS (insurance group of the MMA, MAAF and GMF brands) (49.99%). For more than 30 years, CARMA has been developing an ecosystem of multi-channel and multi-format solutions and services as a natural extension of Carrefour's offering in France and Spain. Carrefour Assurance covers more than 2 million customers with car, home, personal protection/health, pet, breakdown/breakage/theft of household appliances, and PASS card and credit insurance.
About the e-Enfance Association
Recognised as a public utility, the e-Enfance Association has been the benchmark for the protection of minors on the Internet since 2005. Approved by the Ministry of National Education, it offers interventions in schools, training on the risks and proper use of the Internet, and operates the national Net Ecoute helpline.
Free, anonymous and confidential, Net Ecoute 0800 200 000 is a toll-free number dedicated to protecting minors on the Internet. It is the only alert system directly linked to social networks, the «Pharos» platforms of the National Police and the «Digital Brigade» of the National Gendarmerie, and 119-Enfance en danger (Children in Danger). It is also supported by the European Commission as part of its programme. Safer Internet and by DILCRAH (Interministerial Delegation for Combating Racism, Anti-Semitism and Homophobia).
