3018
The 3018 helpline is a service for young people who are victims, witnesses or perpetrators cyberbullying or online abuse
The 3018 is aAvailable 7 days a week, from 9am to 11pm, by telephone or via the chat function on the 3018 app or at 3018.fr
Appointed as a trusted signalman, the 3018 has a response capability that is unique in France, thanks to a fast-track reporting procedure for obtaining the removal of harmful content or accounts within a matter of hours across all digital platforms (social media, online video games, pornographic websites, etc.).
LArticle 3018 lies at the heart of the child protection framework working in close collaboration with the Ministry of National Education and, in particular, as a member of the GIP France Enfance Protégée, the organisation responsible for the 119-Enfance en danger helpline.
DOWNLOAD THE 3018 APP
The 3018,
Who answers? How does it work?
3018: a helpline and support service
How can you contact us?
Free, anonymous, confidential – 7 days a week from 9 a.m. to 11 p.m.
What time can I call 3018?
The 3018 service is also available by telephone or via chat in the overseas territories. The local hours during which the 3018 helpline team is available vary depending on the region and the time of year.
For example, depending on the time difference, the 3018 service may be available from early morning in some areas, whilst in others, the timetable covers more of the evening and night.
The table below makes it easy to find the timetables for the 3018 in Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, New Caledonia, French Polynesia, Saint Pierre and Miquelon and Wallis and Futuna.
| Territory | Summer in mainland France | Winter in mainland France |
|---|---|---|
| Guadeloupe • Martinique • Saint Barthélemy • Saint Martin | 3am – 5pm | 4am – 6pm |
| French Guiana | 4am – 6pm | 5am – 7pm |
| Saint Pierre and Miquelon* | 5am – 7pm | 5am – 7pm |
| Mayotte | 10.00 am – midnight | 11.00 am – 1.00 am |
| Reunion Island | 11.00 am – 1.00 am | 12 noon – 2 am |
| New Caledonia** | 6.00 pm – 8.00 am | 7.00 pm – 9.00 am |
| Wallis and Futuna** | 7.00 pm – 9.00 am | 8.00 pm – 10.00 am |
| French Polynesia – Tahiti** | 9.00 pm – 11.00 am | 10.00 pm – 12.00 pm |
| French Polynesia – Marquesas** | 9.30 pm – 11.30 am | 10.30 pm – 12.30 pm |
| French Polynesia – Gambier** | 10.00 pm – 12.00 pm | 11.00 pm – 1.00 pm |
* The dates for the change to summer time in Saint-Pierre-et-Miquelon differ from those in mainland France; times may vary temporarily by one hour.
** The 3018 is only available via the 3018 app’s chat function or on 3018.fr in these regions.
Install the 3018 Say No to Harassment app
