CHILD EMERGENCY PLAN IN RESPONSE TO COVID-19
3018 is the new national helpline number for digital violence, set up in response to the rise in cyber violence recorded since the start of the pandemic.
The State Secretariat for Children and Families and the e-Enfance Association are launching 3018, the new national short helpline number for all issues relating to the protection of minors on the Internet and digital parenting support. Recognised as a public utility in its mission to protect minors on the Internet for 15 years, the e-Enfance Association has been operating the national assistance platform Net Ecoute 0800 200 000 since 2009, which is now becoming 3018. Since 2011, this platform has also been the official partner of the Ministry of Education in the fight against cyberbullying among students. A recognised expert in digital parenting support, it has been mandated to answer parents' questions related to children's exposure to pornography and parental control on the website. Iprotectmychild.gov.uk. The 3018 thus becomes the single point of entry. for teenagers, parents and their children, on all issues related to young people's digital usage.
New short helpline number for young victims of digital violence, The 3018 helpline is free, anonymous and confidential, and can be accessed by telephone 6 days a week from 9am to 8pm, on 3018.co.uk via live chat, Messenger and WhatsApp. His team, made up of psychologists, lawyers and digital tool specialists, is trained in protecting minors on the internet and supporting parents in their educational role: cyberbullying, revenge porn, webcam blackmail, overexposure to screens, video games, exposure to violent and pornographic content, parental controls, social media account settings, account hacking and identity theft.
Reporting procedures triggered on social media
The 3018 hotline intervenes at the request of young victims or their guardians to have an account or illegal content that could harm them removed. Trusted third party, « trusted flagger » on social media (Facebook, Twitter, Snapchat, Instagram, TikTok, Twitch, YouTube, Roblox, Discord, Yubo), 3018 acts immediately to have them removed within a few hours. In practice, 3018 triggers a dedicated reporting procedure to support young victims of digital violence.. The 3018 helpline welcomes and listens to victims, assists them and advises them. Where necessary, it analyses the account or content in question, assesses its legal status and lists the constituent elements. It compiles a report file and sends it directly to the moderation service of the social network concerned via a priority channel. Its unique capacity for intervention in France ensures accelerated processing of reports via social media., which is more necessary than ever in light of the increased tensions caused by successive lockdowns.
At the heart of the child protection system
In addition to its reporting function, 3018 assists victims with the necessary procedures with the relevant authorities and directs them to specialist services. It has an agreement with the Pharos platform (internet-reporting.gouv.fr), the Digital Brigade of the National Gendarmerie (gendarmerie.interieur.gov.fr) and 119-Children in danger, 3018 is at the heart of the child protection system.. As a partner to institutional digital players and qualified independent authorities, including the CSA, CNIL, Hadopi, the Defender of Rights and the ANJ, 3018 is in direct contact with all stakeholders.
«Cyber violence, of which cyberbullying is a major component, is a form of violence that young people suffer today, as it occurs in a space where children and adolescents are often left to their own devices. 3018 is the digital counterpart of 119 (the number for children in danger). Its purpose is to help, support and accompany all young victims of cyber violence. In order for young people to fully benefit from the opportunities offered by digital technology, we must protect them from all forms of violence that threaten them, including online violence. Cyber violence is only «cyber» in name. It has very real consequences that extend beyond the digital sphere.» declares Adrien Taquet, Secretary of State for Children and Families.
According to Justine Atlan, Managing Director of the e-Enfance Association: « The new short number 3018 makes our work more visible and effective for young users and their families. Since 2009, we have been working daily to protect minors on the Internet with the support of the European Commission, the Ministry of National Education and the DILCRAH. Today, with the support of the State Secretariat for Children and Families, the 3018 becomes the one-stop shop for protecting young people in their digital lives, from childhood, supervised by their parents, to adolescence, when they are more independent in their use.»
Press Contacts
Gaëlle de Montoussé – +44 (0)7 09 77 51 04 – g.demontousse@e-enfance.org
Sandra Tricot – +44 (0)6 65 85 85 65 – stricot@kbzcorporate.com
About the e-Enfance Association
Recognised as being of public utility, the e-Enfance Association has been the benchmark for child protection on the Internet and digital citizenship education since 2005. Approved by the Ministry of Education, it offers school-based interventions and training on the risks and proper use of the Internet. Since 2009, it has operated the Net Ecoute* platform, an official partner of the Ministry of Education in the fight against cyberbullying among students.
Net Ecoute becomes the 3018, the new national helpline for young victims of digital violence, in partnership with the State Secretariat for Children and Families.
Free, anonymous and confidential, 3018 is the new national short number for teenagers, parents and their children for all questions related to young people's digital usage.
The 3018 helpline is available by telephone 6 days a week from 9 a.m. to 8 p.m., on 3018.co.uk via live chat, Messenger and WhatsApp. Trusted third party, « trusted flagger »With regard to social media, 3018 has a unique capacity for intervention in France via an accelerated reporting procedure to have illegal content or accounts removed within a few hours. In partnership with the Pharos platform (internet-signalement.gouv.fr), the Digital Brigade of the National Gendarmerie (gendarmerie.interieur.gouv.fr) and 119-Enfance en danger, 3018 is at the heart of the child protection system. e-enfance.org
* as part of the European Commission's Safer Internet programme.
