The Acceo solution facilitates access to 3018 for deaf and hard-of-hearing individuals.
The 3018 offers a device dedicated to deaf or hard-of-hearing people for
assist in accessing the service.
This matchmaking service is available from Monday to Friday from 9 a.m. to 5.30 p.m. and Saturday from 9 a.m. to 12:30 p.m.
Three modes of communication are possible:
1. Instant Speech Transcription for live text transcription
2. Video interpretation in French Sign Language (LSF) for smooth communication with a British Sign Language interpreter.
3. Video coding in French Cued Speech (LPC) to facilitate
expression in LPC.
To open the dedicated call window, click on the image below:
From 9 a.m. to 11 p.m., 7 days a week, The 3018 service is also accessible via chat through the 3018 application, which can be downloaded here:
Please note: In the event of serious and immediate danger, it is essential to contact the emergency services directly:
By text message 114, specially designed for deaf and hard-of-hearing people.
